Dove Nationwide Care is a proud member of the Dove Home Care Agency Group.
We have carer available nationwide and can ensure have a carer in place within 24 hours - Call us today on 0800 783 7672 or Email Us at info@dovenationwidecare.com
About Us
DOVE NATIONWIDE CARE
About Dove Nationwide Care
Tailor-made live in home & Live in care options – Serving Community Since 1993
DOVE HOME CARE
A family-owned and operated business
Good quality care is a right for everyone, and not a privilege
Dove Home Care was set up back in 1993 by Anne Oughton and is still a family-owned and operated business, now run by her son John Oughton.
Anne believed, as does John, that good quality care is a right for everyone, and not a privilege. They also know that people are happiest in their homes and should stay in this environment for as long as they can.
Many of our customers have dementia and Alzheimer’s and moving them into an unfamiliar environment can be incredibly distressing both for them and their families. We have been offering dementia home care services for years, providing highly trained staff who treat clients with the utmost dignity and respect, which we know is appreciated by our clients’ families.
Under John’s care, the company continues to live by the ethos that Anne created, based on her principles of care, happiness, affordability, independence, and satisfaction.
DOVE NATIONWIDE CARE
The Dove Ethos
Since we set up in 1993, we have abided by our 5 core principles
Care
Our systems and our staff are all geared up to provide the very highest standards of care to accommodate anyone’s requirements, no matter how simple or challenging. The care we offer is second to none.
Happiness
As an established care agency, our staff are well looked after and rewarded, which reflects in the quality of care they give to our clients. Clients who are well looked after have a much more rewarding life.
Affordability
Our goal has always been to make good quality care as accessible as possible for everyone. We pay our staff excellent rates of pay, we don’t charge a premium cost for our care services.
Independence
We encourage our clients to get out and move around. We support them in their interests such as gardening or cooking. Our carers are there to help and support, and not to take over or control them.
Satisfaction
Satisfaction is of paramount importance to us. We pride ourselves on delivering great quality home care visits and live-in home care and in resolving any issues as quickly and effectively as possible.
We offer our live-in care all over England, Scotland, and Wales and home care visits to clients all over United Kingdom.
Our Carers
We’re highly selective about who we choose to take on as Dove Carers.
We have very high standards in terms of the type of person we employ, as they’ll be placed in a position of responsibility, looking after the vulnerable, and the people closest to you.
Our carers live all over the country, are of different ages and backgrounds, but they have several things in common.
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They are all DBS checked, to ensure they don’t have a criminal record.
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We carry out thorough reference checks on all our carers.
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They all have a genuine passion for providing good quality care.
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They all undergo the Dove Home Care 3-month induction and probation programme to ensure they meet our standards, and also those set by the Care Quality Commission.
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This includes training in first aid, dementia, fire safety, catheter care, food hygiene, pressure ulcer awareness, safeguarding, adult’s end of life, nutrition, infection control, health & safety, medical administration, and moving & handling.
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All carers have 3-monthly supervisions and annual appraisals, so any improvements can be identified and put in place.
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Any specialist training that may be required for certain clients is undertaken, such as peg feeding, dementia home care, palliative care, Alzheimer’s, and Parkinson’s.
Multi-skilled Carers
Our carers spend their lives looking after others.
Our carers are multi-skilled and can take on a wide variety of roles including issuing medication; helping clients get up, washed and dressed; cleaning, cooking and ironing; shopping and running errands; taking clients out for the day or to medical appointments; or just companionship and someone to talk to.
Our carers spend their lives looking after others, so we make sure they get looked after by us. We pay highly competitive rates of pay and we give them full training and 24-hour support.
We also give them lots of feedback, regular assessments and appraisals, and encourage them to progress in their careers by achieving additional qualifications. As a result, we have very high employee retention rates and an extremely high level of staff morale.
Are you interested in a Career in the Care Industry?
Dove Nationwide Care offer career opportunities for carers who are looking to find work within the industry. Our growing work demand through private clients & social service contracts allow us to further recruitment for carers whom share our ethos & look to deliver a high standard of service to our clients.
DOVE NATIONWIDE CARE
Why choose Dove Nationwide Care?
Whatever kind of Care you are looking for, we have it covered
Experienced
Established back in 1994, we were one of the first domiciliary care agencies to offer a live-in care service. Over time we have developed the best and most effective procedures and policies to recruit, train and oversee staff, and to ensure we can offer a flexible care service that can accommodate the simplest or the most complex of requirements.
Managed service
At Dove Nationwide Care we offer a completely managed service where we only supply staff who have been interviewed by ourselves, as well as vetted and trained by our team. We pay their salary, we sort out their sick pay, we provide holiday and sickness cover, and we regularly monitor their performance.
We are at the end of a phone 7 days a week, from 8am to 10pm, to deal with any queries and issues our clients or their families may have.
At home service
We know from experience that people are much happier and more relaxed in their own homes, with their own memories, creature comforts, and routines. This is especially true for those with dementia and Alzheimer’s who find a move and a different environment incredibly distressing.
Competitively priced care
At Dove Nationwide Care we have a genuine desire to help as many people as we can to receive good quality care. Whilst we offer excellent rates of pay to our carers, so we can provide the best staff, we don’t charge the highest prices for our 24-hour live-in care and home care visits. We believe in accessibility of care, that everyone should be able to access good quality care, and so we charge a fair and reasonable price. We can advise clients and their families on available funding and are happy to use any funding our clients have, from the NHS or local councils, towards the costs of their care.
Many of our clients also use equity release to help cover their care costs. This is when they keep their home, but an amount of cash is released to them. We can advise on this and also make the arrangements if required.
In the event of accident and an insurance claim, we can also liaise with the insurance company to get the right level of care in place.
Quality of Care
Dove Nationwide care is a part of Dove Home care group. Dove home care is CQC registered and inspected organisation with over 30 years of legacy in Quality Care. All of our carer are trained and experienced according to the requirements. This covers topics such as privacy and dignity, fluids and nutrition, infection prevention and control and safeguarding.
In addition we undertake an annual survey and six monthly reviews with our clients and their families to check they are happy with the service they are receiving. We also undertake regular reviews and spot checks with our carers to ensure we are offering a consistently high level of service.
DOVE NATIONWIDE CARE
Our Client Reviews